1. What payment methods do you accept?

We accept Cash on Delivery (COD) with delivery charges and Card Payments, which qualify for free delivery.

2. How long does delivery take?

Orders are processed within 1-2 business days and delivered within 5-7 business days across Pakistan.

3. Can I cancel my order?

Yes, you can cancel your order within 12 hours of placing it. Once processed or shipped, cancellations are not possible.

4. Do you offer refunds?

We do not offer refunds. However, you may request an exchange for defective or incorrect items.

5. What is your exchange policy?

Exchanges are accepted within 15 days for unworn, unwashed items with original tags. Sale products and intimate items (e.g., panties, bodysuits) are non-exchangeable.

6. Do you offer free shipping?

Yes, free shipping is available for card-paid orders. COD orders include delivery charges.

7. How do I track my order?

Once your order is shipped, you will receive an email or SMS with tracking details.

8. Do you ship internationally?

Currently, we only deliver within Pakistan.

9. What happens if I receive a damaged or incorrect item?

If you receive a defective or incorrect product, contact us within 48 hours of delivery at Intime.co101@gmail.com with your order details and photos. We will arrange an exchange if eligible.

10. Are all items eligible for exchange?

No, sale products and intimate items (such as panties and bodysuits) are non-exchangeable for hygiene reasons.

11. Can I change my delivery address after placing an order?

Address changes can only be made within 12 hours of order placement. After that, the order is processed and cannot be modified.

12. Do you restock sold-out items?

Restocks depend on product availability. Follow us on social media or subscribe to our newsletter for updates.

13. How can I contact customer support?

You can reach us via email at Intime.co101@gmail.com for any inquiries or assistance.

14. Are my personal details safe when I shop with you?

Yes, we prioritise your privacy and security. Your personal details are protected and not shared with third parties.

15. Can I place an order without creating an account?

Yes, you can place an order as a guest, but creating an account allows for faster checkouts and order tracking.

16. Will my order be delivered discreetly?

Yes, all orders are packaged discreetly, without any branding or product details visible on the package.

17. Can I modify my order after placing it?

You can request modifications within 12 hours of placing your order. After that, changes are not possible.

For further inquiries, feel free to contact us at Intime.co101@gmail.com.